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Returns Policy

60-Day Money Back Guarantee

We stand by the quality of our Feldten Marine products. If you are not satisfied with your purchase, you have 60 days from the date of purchase to return the item.

Eligibility for Return:

  • Products must be spot tested within 60 days of purchase to determine if they meet your expectations.
  • To be eligible for a return, you must contact us within 60 days of purchase.
  • Bottles must be more than 50% full to qualify for a refund.

Non-Returnable Items:

  • Perishable goods, such as food, flowers, newspapers, or magazines.
  • Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
  • Gift cards, downloadable software products, and certain health and personal care items.

Return Process:

  1. Contact us at store@nexusparts.com with your receipt or proof of purchase.
  2. Do not send your purchase back to the manufacturer. Ship the item to: 12330 SW 53rd STE 709 St, Cooper City, FL, 33330, United States.

Refunds:

  • Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

Late or Missing Refunds:

  • If you haven’t received a refund yet, check your bank account and contact your credit card company as processing times may vary.
  • If you still have not received your refund, please contact us at store@nexusparts.com.

Sale Items:

  • Only regular priced items may be refunded. Sale items cannot be refunded unless specified in the product description.

Exchanges:

  • We only replace items if they are defective or damaged. To exchange an item, contact us at store@nexusparts.com and send your item to: 12330 SW 53rd St, STE 709 Cooper City, FL, 33330, United States.

Gifts:

  • If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
  • If the item wasn’t marked as a gift when purchased, a refund will be sent to the gift giver.

Shipping:

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • For items over $75, consider using a trackable shipping service or purchasing shipping insurance to ensure we receive your returned item.

Contact Information:

This policy ensures clarity and efficiency in handling returns and refunds for our Feldten Marine products.